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If your order has not been processed or shipped, we should be able to make changes such as the changing of sizes, colour, and shipping address. We would kindly ask you to please contact our customer service team immediately after placing your order t
We pride ourselves on not only our customer service, but also speed of shipment to get your orders to you quickly, so we usually pack and dispatch them quickly.Please email our team with your cancellation request as soon as possible and you will rece
Not to worry at all! Lately we have been having trouble getting emails to certain domains such as @hotmail.com emails, and we may have landed into your spam folder!. If this is still not the case, simply email us with an alternative email address wit
Our customer team consists of Danielle and Imogen right here in Sydney! We are generally available 7 Days, from 9AM to 5PM on the NSW/AU Time Zone. Within this time, we almost always get back to all enquiries within 24 Hours! x
We recommend staying true-to-size based on your regular shoe size. If you're after a roomy fit, in-between sizes, or have wide feet? Please Size Up.All Clogs are Unisex.Please take care when selecting your size upon purchase - all size are in US. For
Great question! Because we ship our products directly from the factory, or, from 3PL's where they have freshly arrived, sometimes you may notice a slight smell when you first open your package. This is totally normal and comes from the materials used