My order was marked delivered but it’s not here.Updated a year ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location, or may deliver it for collection at a local post office.

Be sure to check around your home and with neighbours/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team and we will ensure to help you so you receive your order!